Terms & Conditions

You agree that clicking the 'I Accept' button prior to registering for The Teleporters account is valid and equivalent to signing a hard-copy printed agreement between you and The Teleporters. You may decline the terms and conditions, but if you do so, you will not be able to open an account or use The Teleporters services.
The Teleporters will not accept postage due mail and/or COD packages, items or parcels on behalf of customer unless customer has previously arranged and prepaid such acceptance with The Teleporters. At its sole discretion, The Teleporters may refuse to accept postage due mail and/or COD packages, items or parcels on behalf of customer under any circumstances. We will not accept parcels or packages delivered on a COD (Cash on Delivery) basis.
Customer further acknowledges that The Teleporters may return to sender or discard any mail that is received at such mailing address but is addressed to a name not previously registered with The Teleporters or is addressed to a name that has not completed the requirements set forth by The Teleporters to verify the identity of such name.
The Teleporters takes every precaution and makes every effort to fully comply with all laws and regulations governing international trade, including the Federal Trade Statistics Regulations (FTSR). The Teleporters reserves the right to open and inspect all items delivered in your name without noticing to you. The following list is a non-exclusive sampling of items that are either restricted, cannot be shipped or, depending on your destination country, may either require an import license, additional documentation and/or cause problems and delays during the customs review of your shipment:

  • Combustible/flammable items (paints, oils, lighters)

  • Any type of pressurized can (hair spray, shaving cream, spray cans of any type)

  • Hazardous materials (matches, chemicals, explosives)

  • Firearms, weaponry and their parts: military, police and tactical equipment of any kind, including guns, gun replicas, gun accessories, gun components (magazines, clips and rail systems), ammunition, knives, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, optical scopes, laser sights, night sights, night visions goggles, handcuffs and other restraints, surveillance equipment.

  • Agricultural products such as tobacco, plants and seeds.

  • Coffee

  • Perishable foods

  • Animals and products made with animal skin (furs)

  • Alcohol

  • Cash, currency, money orders, cashiers' checks, bank drafts, bearer bonds and collectible stamps and coins. Jewellery and precious stones are (a) restricted to some countries and (b) can only be insured up to $500 maximum and any shipments of jewellery in excess of $500 carriage limit is uninsured and Member assumes all risk of loss above such limit

  • Lottery tickets and gambling devices

  • Prescription and/or veterinary medication

  • Pornography

  • Lock picking devices

  • Government IDs and licenses, or items that claim to be, or that look similar to, government identification documents. This includes uniforms and badges or patches designed to look like official government issue.

In addition to our general list, the customer should refer to the following detailed list of Prohibited or Restricted Commodities by country. However we have no duty or responsibility to inspect packages for non-obvious damage or breakage, and we do not accept responsibility for the accuracy of product descriptions and other information provided by you.

If you do not choose to pre-pay Duties and Taxes, you will be responsible for Duties, Taxes, and any related charges when your order arrives in your country.

When you use The Teleporters proprietary Shipping Cost Calculator for an advance determination of the combined costs of duty, taxes and international shipping, the resulting cost is an estimate only, based on the information you provide. The actual cost may vary from the estimate due to several factors, including but not limited to: changes in delivery company rates or an unavoidable fuel surcharge that our delivery company may impose (which we pass on to you with no mark-up); changes in currency exchange rates; differences between the estimated and the actual package weights; discrepancies between the estimated and actual product classification or value; the use of volumetric weight calculations for bulky, lightweight packages; and/or additional local delivery charges if your delivery address is in a remote geographic area. Special note: Some destination countries may assess government mandated clearance fees in addition to duty and tax. Depending on the nature of these fees, they may or may not be included in the Shipping Cost Calculator estimate. They will however be included in the charges assessed at shipment release.

If customer refuses to accept packages or parcels from The Teleporters mailed or forwarded to customer pursuant to this agreement, The Teleporters may return the mail or package to the original sender and charge the customer for any return postage and all other fees and expenses reasonably incurred by The Teleporters in connection with such returns. Upon the request of The Teleporters, the customer must sign for or otherwise acknowledge its acceptance of all packages and parcels sent to customers.

The Teleporters includes basic order descriptions and values with the customer shipment(s), to facilitate custom clearance of packages when they arrive to the destination country. The customer is however responsible of paying all duties and taxes to his country and of providing detailed commercial invoices, if requested, to the customs office in his country, to clear his package(s) through customs for delivery.

The customer will be held liable for return shipping (if applicable), duties and taxes (if incurred), and for all other associated fees when any of the following circumstances occur:

  • He refuses delivery of your parcel for any reason.

  • The carrier makes 3 unsuccessful attempts to deliver his parcel to his address because he was not at home and/or did not pay duties and taxes.

  • He provided an invalid address.

  • His parcel is returned by customs because your merchandise is restricted from import into his country.

  • He refuses to pay duties and taxes.

  • He wants to return a Concierge Order that he has already received for whatever reason. (We send the customer a copy of the order confirmation when the Concierge Order is placed, and he is responsible of notifying us of any inconsistencies before we receive and forward the concierge order to him)

If any of the above occurs, the package(s) will be abandoned and the customer will be billed for any additional fees. Absolutely no refunds will be issued.

All Packages are shipped on a limited liability basis. In no event shall The Teleporters be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind. In no event shall The Teleporters be liable to anyone for any direct damages of any type or kind (including lost profits) from performance of The Teleporters or its shipping carriers.

Dimensional weight may apply on bulky, lightweight packages. If the dimensional weight exceeds the actual weight, then the dimensional weight will be used as the billable weight for the shipment. For your convenience, the actual weight, dimensional weight and dimensions for each box will be visible on your account when your package arrives at our warehouse. For more information about the dimensional weight, please visit http://en.wikipedia.org/wiki/Dimensional_weight

The Shipping calculator shows results for the discounted shipping rates available to the selected destination. All shipping rates are shown in US dollars. Packages are forwarded by the shipping carriers that are available on the Shipping calculator, however if a certain shipping carrier does not offer a certain shipping method such as Priority or Economy service to the area where the customer is located, we will automatically use an alternate shipping method offered by the same carrier.
If the shipping carrier charges a remote area surcharge to deliver packages to the area where the customer is located, this surcharge will be requested from the customer before we ship his packages to him. If the customer does not pay the remote area surcharge within 5 days, we will automatically ship his packages to his address with another shipping carrier that does not charge a remote area surcharge to deliver to the area where the customer is located.

If the shipping carrier does not deliver to the area where the customer is located, we will automatically use another shipping carrier that can deliver packages to the area where the customer is located. The discounted shipping rates displayed on theteleporters.com and on any of its pages, are confidential and intended solely for the addressee(s) and may be legally privileged or prohibited from disclosure. If you are not the named addressee, you are on notice of its status and may not use copy or disclose this information to any other person. To do so could be a breach of confidence and unlawful.
We will store packages for you for a period of up to 30 days from the date received at your address. We will send you a reminder before your free storage period expires.

  • After 30 days, we will store packages but only for a maximum of another 30 days. There will be a storage charge of SAR 5 per day, which will be payable by you at the time of requesting shipment. We will send you a reminder before this additional paid storage period expires. Any package for which you have not given us shipping instructions by the end of a total of 60 days (30 days free + 30 days paid storage) will be deemed abandoned, and we may dispose of it in any manner permitted by law.

  • Should you determine that you no longer wish to ship items stored in your suite, for whatever reason, you are entitled to request their disposal. Where products can be returned to the merchant, The Teleporters will arrange this at your cost. Any correspondence required with the merchant must be conducted by you. If the products cannot be returned to the merchant, The Teleporters will arrange disposal. Any storage costs incurred by you remain payable.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. The Teleporters reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Customer will enter a confidential password and receive a US address with his own unit number when registering for a new account with The Teleporters. Customer shall maintain the security and confidentiality of the password. Customer is responsible for all directions, orders, notifications, expenses incurred or other actions that may occur through use of the customer's account. Customer must immediately alert The Teleporters of any fraudulent, unauthorized, illegal or suspicious use of the service or any other breach of security or unauthorized or illegal activity that is reasonably suspected by customer.

You will take all reasonable measures to ensure that the products you order are correctly addressed to The Teleporters address, including your name and exact suite number. Additional handling fees in identifying the recipient may apply if your package was incorrectly or inadequately addressed.

The Teleporters Privacy Policy governs the use of information collected from or provided by you at the Web Site. With respect to any individual whose personal information is provided by you to The Teleporters, You represent to The Teleporters that you have obtained all necessary consents for the processing of such personal information contemplated by the services you are using and by The Teleporters Privacy Policy.

If the merchant does not or will not accept your international payment method, you may use our Concierge Service for a nominal fee. Concierge Service places the order for you in your name as the 'purchaser,' according to the instructions you provide, and pays for the purchase on your behalf. The following conditions apply to all Concierge orders:

  • The instructions you give us in the Concierge Order Form must specify the exact product description (including price, quantity, colour, size, merchant's reference code, etc.) and any discount codes you believe may apply.

  • A Concierge order cannot be changed or cancelled once it has been placed.

  • We will not place (or we will cancel) a Concierge order if you do not supply sufficient information; or any item in the order is out-of-stock; or the total price (including any applicable local tax and domestic shipping charges) is higher than the amount you have authorised.

  • As with regular The Teleporters service, your purchase of a product through our Concierge Service is a transaction solely between you and the merchant, even though we assist you by placing your order and making payment on your behalf. We make no representations, warranties or guarantees regarding the quality or suitability of the products you order through the Concierge Service. We are not responsible if the merchant fails to fulfil the order, ships the wrong product, does not apply any discount code you specified, or any other failure of the product to meet your expectations and you will hold The Teleporters harmless from any liability. You will need to contact the merchant directly regarding such discrepancies.

  • Any claims for loss or damage must be made to The Teleporters within 14 days from the date of delivery of the package to you, failing which we will have no liability whatsoever. Claims must be made in writing, accompanied by scanned copies of the consignment note/air waybill and all supporting documents, photographs of damaged items, and relevant invoices and/or receipts for that item.

    The links to other websites will let you leave The Teleporters site. The linked sites are not under the control of The Teleporters and The Teleporters is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. The Teleporters are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement or any representation by The Teleporters of the site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, bugs, problems or other limitations.

    We make all reasonable attempts to exclude viruses, worms, and other malicious content from these web pages, but we cannot and do not guarantee the complete absence of such. Please take appropriate safeguards before downloading information from The Teleporters website.
    The Teleporters may modify any aspect of this agreement at any time at its sole discretion without prior notice. Any modification to the Terms and Conditions shall be effective immediately once posted on the web site. Check the web site regularly if you are interested in reviewing any changes. Your use of the web site andThe Teleporters service after modifications have been posted constitutes your acknowledgment of such modifications and your agreement to be bound by the terms and conditions of these changes.